With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
As public administrators, we must work to remove artificial roadblocks, work cooperatively for the good of the citizens we serve and come together in the pursuit of common goals. It also helps to have passion, be champions for change, seek bottom-up solutions and provide concrete objectives and actions.
What is causing the perception of improvement in government’s CX abilities and efforts?
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer.”It’s a great way to remind myself that what I’m working on is connected to something larger.
With more people consuming information online than ever before, governments must find ways to modernize their citizen experiences.
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Today, at least two-thirds of graduates enter the workforce saddled with educational debt, which has had far-reaching economic and social consequences. One approach to mitigating student debt is loan forgiveness, for which there are a number of available federal programs, including the Public Service Loan Forgiveness program.
There are some additional heroes to acknowledge in the wake of Hurricanes Harvey and Irma: Engineers.
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.