Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.
For over 60 years, The Walt Disney Company has sustained a legendary customer-centric movement at Walt Disney World with 54 Million Guests and over 70,000 Cast Members. But is it possible for any other organization, town or county to create this type of exemplary long-lasting culture? The answer is “yes.”
In an interview with GovLoop at the National Association of State Chief Information Officers (NASCIO’s) 2017 Midyear Conference, James Collins, CIO of Delaware, discusses the importance of centralization to unified experiences for citizens and better state services.
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
Everything you need to know about the FAS IT Services Team.
Many agencies struggle with creating good citizen experiences – particularly in the correspondence management arena. Learn how you can use a Correspondence Management Solution to help process requests more efficiently while delivering better citizen services.
If you work in any job with direct contact with customers, sooner or later you’re probably going to have to deal with someone who is in crisis mode. Knowing how to respond can be the difference between a job well done and a customer who vents his or her anger on you.
Data and idea sharing can help transform how local government agencies are addressing needs across communities.
Improving employee engagement can be difficult sometimes, but it is important for enhancing citizen experiences. See how agencies are overcoming the challenges of employee engagement to benefit their constituents.