Cities and states have realized a need to fine-tune the ways they ensure everyday citizens could access data and make sense of it.
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
The ability to quickly and effectively share information across the criminal justice system can be a matter of life or death.
Actively creating friendships may not seem such a weighty thing among all the other demands of work but can be important when trying to accomplish work across departments
If we work to build a safe, trusting rapport with our colleagues when there are no problems, it will serve as an important foundation when trouble, difficulty and conflict arise.
Team leaders are often encouraged (“bombarded” is actually a better word) to communicate appreciation to colleagues during the Thanksgiving holiday season. Expressing thanks for a job well done is sure to be received well, right?Not necessarily.
Although I’ve been told that I look and act like Leslie Knope from the TV show “Parks & Rec,” secretly I’ve always wanted to be Olivia Pope from the TV show “Scandal.” Olivia heads a crisis management firm in Washington, D.C. that takes on big-name clients with major PR problems. Her staff is made up of… Read more »
Leaders often claim they have an open door policy. For this to be effective, they must also have an open mind policy.
This list of movies is a must-see for govies!
Across industry and government agencies, social media has transformed from a ‘nice to have’ to an essential component of information delivery, communications and service strategies. By developing a centrally managed social media strategy that empowers personnel across the agency to interact with citizens as they need to, agencies can enhance the citizen experience and create… Read more »