Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
By integrating hyperconverged infrastructure (HCI) into your cloud architecture, you can deliver cost-effective, flexible IT services to accomplish your agency mission. But you need a clear plan on how to actually introduce hyperconvergence at your agency.
An interview with Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist at Pension Benefit Guaranty Corporation Creating good citizen experiences is not a one-time exercise. At the Pension Benefit Guaranty Corporation (PBGC), Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist, are… Read more »
In the private sector, there is no shortage of examples of successful industry disruptors. However, the public sector faces a unique challenge: How do you keep pace with private industry? How do you innovate in a market that is moving very quickly, especially when it comes to technology?
Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.
If you’re in government work, you’ve probably seen your fair share of articles about blockchain. But who’s using it, and how?
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
If government wants to run as efficiently and securely as possible, rethinking data classification, cyber education tactics and modern hybrid cloud solutions are excellent ways to start.