To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.
State and Local
Cities and states have realized a need to fine-tune the ways they ensure everyday citizens could access data and make sense of it.
Not only do governments need that kind of expertise, but they need to find a way to publish data without much of a budget — if any.
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »
In an interview with GovLoop, CIO of Nebraska Ed Toner shared the lessons he learned as a fairly new public servant coming into government. With more than 20 years of private industry experience, Toner also discussed how his team successfully implemented hybrid centralization as part of their IT consolidation efforts.
As roads deteriorate and highway fatalities continue to rise, citizen satisfaction with public transportation offerings is faltering. Now more than ever, it is critical for the public sector to invest in digitized transportation.
Cybersecurity innovations can be difficult to implement in state government. Rajiv Das, Michigan’s CSO, spoke about what his state has been up do.
Risk is more than a four-letter word in government. There’s often wariness about taking on too much risk, which is understandable, because agencies are playing with hard-earned taxpayer dollars. And it’s not like IT leaders can just ask for a few more millions because of an errant project. Asking for more money means raising the… Read more »