@irenekoo
active 1 year ago-
Irene Koo wrote a new post, Customer Service in Action, on the site GovLoop 11 months, 3 weeks ago
The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.
A roundtable discussion with Jennifer Piozia, Director of External Communications, Office of St […]
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Irene Koo wrote a new post, Integrating Customer Experience Throughout Your Agency, on the site GovLoop 11 months, 3 weeks ago
This blog post is an excerpt from GovLoop’s recent guide “State and Local Government: 8 Tech Challenges and Solutions.” In it, we provide an overview of case studies from governments across the country […]
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Irene Koo wrote a new post, How Government Can Overcome CX Challenges, on the site GovLoop 12 months ago
This post contains excerpts from GovLoop’s recent research brief, Making a Business Case for Customer Experience in Government.
Improving customer experience (CX) is more important than ever. According to a […]
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Irene Koo wrote a new post, Engaging Employees in the Customer Service Mission, on the site GovLoop 1 year ago
The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.
Interview with Doug Taylor, Senior Director, and Nancy Wulff, Citizen Experience Lead Inst […]
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Irene Koo wrote a new post, Integrating HCI Into Your Hybrid Cloud Strategy, on the site GovLoop 1 year ago
This post is a recap of the interactive GovLoop Academy course, Operationalizing Hyperconverged Infrastructures.
Citizens want and expect better and faster capabilities from government agencies. In turn, IT […]
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Irene Koo wrote a new post, Endless Possibilities for the Public Sector, on the site GovLoop 1 year ago
This week, Amazon Web Services (AWS) is hosting re:Invent 2017, an annual learning conference for the global cloud computing community. The conference brings together developers, engineers, systems architects, […]
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Irene Koo wrote a new post, An Exciting Global Fellowship Opportunity, on the site GovLoop 1 year ago
It’s an open secret that federal agencies have a growing millennial problem. The Partnership for Public Service found that the number of federal government employees under the age of 30 is only 7 percent, the l […]
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Irene Koo wrote a new post, 5 Steps to Redefining Your Citizen Experience, on the site GovLoop 1 year ago
This post is an excerpt from GovLoop’s recent industry perspective, Enhancing Digital Experiences with Innovative Communication Tools.
Citizens today increasingly expect from government the same seamless, […]
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Irene Koo wrote a new post, Leading in the Midst of Uncertainty, on the site GovLoop 1 year ago
With less than two weeks before federal funding lapses on Dec. 8, the odds of a government shutdown continue to grow in dramatic fashion. In fact, President Donald Trump expressed earlier this year that the United […]
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Irene Koo wrote a new post, Transforming Customer Experience at U.S. Census Bureau, on the site GovLoop 1 year ago
The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.
Interview with Michele Bartram, Customer Experience Officer at U.S. Census Bureau
Citizens in […]
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Irene Koo wrote a new post, Fostering Citizen Engagement Through Text Messaging Campaigns, on the site GovLoop 1 year ago
This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation.
An Interview with Andy Krzmarzick, Vice President of Solutions Consulting, Granicus
Many government e […]
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Irene Koo wrote a new post, The Role of Technologists in Customer Service, on the site GovLoop 1 year ago
The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.
Technologists like systems administrators, web developers and even information officers are ra […]
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Irene Koo wrote a new post, Giving Thanks to the Trailblazers, on the site GovLoop 1 year ago
We owe much to the struggles of women throughout our history, from the first women’s rights gathering in Seneca Falls, to the suffragette movement, to modern feminism. However, even as women in the United States h […]
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Irene Koo wrote a new post, Why Data Classification Should Change the Way You Think of Cybersecurity, on the site GovLoop 1 year ago
This blog post is an excerpt from GovLoop’s recent guide “Preparing for the Era of Digital Transformation.” In it, we explore five key trends in digital transformation, and provide step-by-step instructions for de […]
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Irene Koo wrote a new post, The Need for an Effective Talent Strategy, on the site GovLoop 1 year ago
This post is an excerpt from GovLoop’s recent industry perspective, Training the Public Safety Workforce of Tomorrow.
Public safety organizations need an effective talent strategy to hire a diverse work […]
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Irene Koo wrote a new post, Protecting Against Threats in a Changing Cyber Landscape, on the site GovLoop 1 year ago
As organizations and citizen users increasingly depend on websites, mobile computing and web-based applications, they become exposed to greater privacy and security risks. Because of the open infrastructure of the […]
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Irene Koo wrote a new post, How Nebraska is Driving Change in IT Consolidation, on the site GovLoop 1 year ago
This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation.
An Interview With Ed Toner, Chief Information Officer, Nebraska
Digital transformation is all about t […]
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Irene Koo wrote a new post, The Need for Centralized and Strategic Social Media, on the site GovLoop 1 year ago
The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.
Interview with Jaime Stein, Industry Principal, Government at Hootsuite
The relationship be […]
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Irene Koo wrote a new post, Digital Performance Management: Today’s Hypercomplex Digital Ecosystem, on the site GovLoop 1 year ago
This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation.
An Interview with Steve Tack, Senior Vice President of Products, Dynatrace
Today government agencies a […]
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Irene Koo wrote a new post, It’s Time to Invest in Connected, Digitized Transportation, on the site GovLoop 1 year ago
This post is a recap of the interactive GovLoop Academy course, Understanding Connected, Digitized Transportation.
Transportation is a vital part of our everyday lives and serves as the backbone to any […]
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