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Irene Koo

Profile picture of Irene Koo

@irenekoo

active 4 months, 2 weeks ago
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Recent Blog Posts

  • Customer Service in Action
  • Integrating Customer Experience Throughout Your Agency
  • Making a Business Case for Customer Experience in Government
  • How Government Can Overcome CX Challenges
  • Engaging Employees in the Customer Service Mission
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  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Customer Service in Action, on the site GovLoop 3 months, 4 weeks ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    A roundtable discussion with Jennifer Piozia, Director of External Communications, Office of St […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Integrating Customer Experience Throughout Your Agency, on the site GovLoop 4 months ago

    This blog post is an excerpt from GovLoop’s recent guide “State and Local Government: 8 Tech Challenges and Solutions.” In it, we provide an overview of case studies from governments across the country […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, How Government Can Overcome CX Challenges, on the site GovLoop 4 months ago

    This post contains excerpts from GovLoop’s recent research brief, Making a Business Case for Customer Experience in Government.

    Improving customer experience (CX) is more important than ever. According to a […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Engaging Employees in the Customer Service Mission, on the site GovLoop 4 months, 1 week ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    Interview with Doug Taylor, ‎Senior Director, and Nancy Wulff, Citizen Experience Lead Inst […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Integrating HCI Into Your Hybrid Cloud Strategy, on the site GovLoop 4 months, 2 weeks ago

    This post is a recap of the interactive GovLoop Academy course, Operationalizing Hyperconverged Infrastructures.

    Citizens want and expect better and faster capabilities from government agencies. In turn, IT […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Endless Possibilities for the Public Sector, on the site GovLoop 4 months, 2 weeks ago

    This week, Amazon Web Services (AWS) is hosting re:Invent 2017, an annual learning conference for the global cloud computing community. The conference brings together developers, engineers, systems architects, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, An Exciting Global Fellowship Opportunity, on the site GovLoop 4 months, 2 weeks ago

    It’s an open secret that federal agencies have a growing millennial problem. The Partnership for Public Service found that the number of federal government employees under the age of 30 is only 7 percent, the l […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, 5 Steps to Redefining Your Citizen Experience, on the site GovLoop 4 months, 2 weeks ago

    This post is an excerpt from GovLoop’s recent industry perspective, Enhancing Digital Experiences with Innovative Communication Tools.

    Citizens today increasingly expect from government the same seamless, […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Leading in the Midst of Uncertainty, on the site GovLoop 4 months, 2 weeks ago

    With less than two weeks before federal funding lapses on Dec. 8, the odds of a government shutdown continue to grow in dramatic fashion. In fact, President Donald Trump expressed earlier this year that the United […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Transforming Customer Experience at U.S. Census Bureau, on the site GovLoop 4 months, 3 weeks ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    Interview with Michele Bartram, Customer Experience Officer at U.S. Census Bureau

    Citizens in […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Fostering Citizen Engagement Through Text Messaging Campaigns, on the site GovLoop 4 months, 3 weeks ago

    This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation. 

    An Interview with Andy Krzmarzick, Vice President of Solutions Consulting, Granicus

    Many government e […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, The Role of Technologists in Customer Service, on the site GovLoop 4 months, 4 weeks ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    Technologists like systems administrators, web developers and even information officers are ra […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Giving Thanks to the Trailblazers, on the site GovLoop 4 months, 4 weeks ago

    We owe much to the struggles of women throughout our history, from the first women’s rights gathering in Seneca Falls, to the suffragette movement, to modern feminism. However, even as women in the United States h […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Why Data Classification Should Change the Way You Think of Cybersecurity, on the site GovLoop 4 months, 4 weeks ago

    This blog post is an excerpt from GovLoop’s recent guide “Preparing for the Era of Digital Transformation.” In it, we explore five key trends in digital transformation, and provide step-by-step instructions for de […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, The Need for an Effective Talent Strategy, on the site GovLoop 5 months ago

    This post is an excerpt from GovLoop’s recent industry perspective, Training the Public Safety Workforce of Tomorrow. 

    Public safety organizations need an effective talent strategy to hire a diverse work […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Protecting Against Threats in a Changing Cyber Landscape, on the site GovLoop 5 months ago

    As organizations and citizen users increasingly depend on websites, mobile computing and web-based applications, they become exposed to greater privacy and security risks. Because of the open infrastructure of the […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, How Nebraska is Driving Change in IT Consolidation, on the site GovLoop 5 months ago

    This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation. 

    An Interview With Ed Toner, Chief Information Officer, Nebraska

    Digital transformation is all about t […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, The Need for Centralized and Strategic Social Media, on the site GovLoop 5 months, 1 week ago

    The following post is an excerpt from GovLoop’s recent guide, Defining Your Role in Government Customer Service.

    Interview with Jaime Stein, Industry Principal, Government at Hootsuite

    The relationship be […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, Digital Performance Management: Today’s Hypercomplex Digital Ecosystem, on the site GovLoop 5 months, 1 week ago

    This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation. 

    An Interview with Steve Tack, Senior Vice President of Products, Dynatrace

    Today government agencies a […]

  • Profile picture of Irene Koo

    Irene Koo wrote a new post, It’s Time to Invest in Connected, Digitized Transportation, on the site GovLoop 5 months, 1 week ago

    This post is a recap of the interactive GovLoop Academy course, Understanding Connected, Digitized Transportation.

    Transportation is a vital part of our everyday lives and serves as the backbone to any […]

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