Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Posts Tagged: customer experience
We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
The existing government process wants long-term solutions to be predictable and written in stone. Unfortunately, reality demands that the government process be responsive to ever-changing needs.
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Check out what these experts have to say about improving the customer experience at your agency.
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.